This from lifehacker
Editor: Meet io9 contributor Lisa Katayama. When she’s not blogging about robots and futurism, she’s spreading the word about how to GTD in the most unexpected ways. Here’s a sampling of a few clever tricks you’ll find in her new book, Urawaza.
When it comes to life and getting things done, we like to [...]
Have you ever been the recipient of such breathtaking goodness that it takes your breath away?
I was recently on the phone with a shopper we had to terminate from our company. The shopper upset two of my best staff over a period of three days. She was a good shopper but she just lost it [...]
proof that the dog ate my homework
Originally uploaded by IvonneNYC
I asked the staff in my Mystery Shopping business, the top reasons why people do not complete assignments as scheduled.
These probably apply to other vocations as well. Granted these may be real, but the regularity [...]
Here’s a tip I learnt about avoiding call centres.
If you are sick of the Dial 4, 1, 2, 7, 8, and hold routine, try this.
If I have a non-urgent query of an organisation I’m dealing with, I go to the their website and type the query into their “Contact Us” page.
For example, if you are [...]
The following applies as much to business as to perhaps our relationships, especially with kids, after all, parents are leaders too!
Leaders know that communication is one of their most important jobs. Often I find leaders who know this and yet don’t do it nearly enough. At the heart of this knowledge and skills gap is [...]
Many of you need to write for business rather than pleasure, especially Mystery Shoppers. Here are some tips from Brian Clark about some simple mistakes.
1. Your vs. You’re
This one drives me insane, and it’s become extremely common among bloggers. All it takes to avoid this error is to take a second and think about [...]
Is this perhaps the best website ever?
Turn the sound up. Nothing raunchy. What imagination.
http://producten.hema.nl/
We often lay blame at the hands of the Customer Service Representative for our misfortune. But we are the ones with the problems in those circumstances, and we need to take control.
“They didn’t do this, and they didn’t do that”. Take control, forget blame.
There are two parts, the transaction, and the complaint.
The Transaction
1. [...]
I am so lucky that I get to hang out with the most amazing minds imaginable. The weekend before I started this Blog I was in a small invitation only gathering including:
Seth Godin - One of the worlds most influential marketers (via live satellite feed)
Claude Lewenz - Author of ‘How to Build a Village’ [...]
The reason for this site and post blog is that I want organisations and people to be connected and tooled for the future!
Connected means with themselves as well as others.
The tools are the “how”. They can refer to everything from Internet tools to Ideas, or Ingenious answers to everyday issues.
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