Why do we still buy when Service is Poor?
I recently heard of a fantastic Phone/ Internet bundle offered by Optus in Australia. My current provider (iiNet) is expensive and seems to have been taking advantage of our relationship by not offering anything new.
Before connecting to the new service, I decided to call iiNet to see [...]
Here’s a tip I learnt about avoiding call centres.
If you are sick of the Dial 4, 1, 2, 7, 8, and hold routine, try this.
If I have a non-urgent query of an organisation I’m dealing with, I go to the their website and type the query into their “Contact Us” page.
For example, if you are [...]
We often lay blame at the hands of the Customer Service Representative for our misfortune. But we are the ones with the problems in those circumstances, and we need to take control.
“They didn’t do this, and they didn’t do that”. Take control, forget blame.
There are two parts, the transaction, and the complaint.
The Transaction
1. [...]
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