Breathtaking Goodness

Have you ever been the recipient of such breathtaking goodness that it takes your breath away?

I was recently on the phone with a shopper we had to terminate from our company.  The shopper upset two of my best staff over a period of three days.  She was a good shopper but she just lost it over the phone (twice).

The shopper was OK with me on the phone but I had to stick up for my staff.  I cannot have them being abused.

Two days later the shopper sent in a note asking for forgiveness but the staff would not have anything else to do with her.

Then the amazing happened.  Earlier today, two ladies came into our office carrying a bunch of flowers each.  We had no idea what was going on.  Who was getting flowers?  Why?

It was not a florist, but the shopper with a friend.  She drove an hour each way simply to hand deliver the flowers and an apology.  All my supervisor could do was step out from behind her desk and give the shopper a hug.  Truly amazing!

They were quite rocked by the events of previous days, but now what do they do?  Do they readmit the shopper?  Do they let it lie?  Can bad deeds be undone flowers and a hug.

I think that when there is so much positive energy spinning off a bad situation it should be harnessed as good Karma.  But I’ll leave it to my staff to make the call.

It still blows me away because we ‘never’ have shoppers visit, and certainly not under such a trying situation requiring massive courage.

This business surprises and tests me every single day.