How to Remember Shop Details
How do you remember things for Mystery Shops?
Many shoppers struggle to remember everything required for a Mystery Shop. Here are a few tips to remember what you need.
Timings
· Write yourself a draft SMS with key timings and names. Useful when there are many nagging details such as multiple names to remember.
· Look at the timings on TV screens showing in-store news or promotional materials.
· Record yourself a voicemail while in-store. Say the time you entered and perhaps even the employees name as you hang up when you are served. You can make it sound like your imaginary friend on the phone has the same name as the server. Use your imagination.
· Take a friend with you and ask them to recall just one or two simple measurements.
Facts
· Before you leave for a shop, send yourself a voicemail with the key attributes to remember. This is useful if you must remember many interactions and store items.
· Take a little spiro notepad into the store as if it is a shopping list. Although the questionnaire is not permitted, sometimes a little hand written notepad is OK.
· You might even pretend you are talking to someone on the mobile and taking a note on a piece of paper.
What if you forget?
· Despite the best plans, as you walk out, or get to the car, you might remember something you forgot to evaluate. Sometimes it is OK to walk-back in a pretending as if you you’re your sunglasses on the counter. If you need to get close to see the name badge, use the glasses as an excuse to interact with the staff member.
· Do not make it up, call the Mystery Shopping company. You would be surprised how much the evaluations are scrutinised to reveal manufactured results.
Do you have any other tips? If so, please post them on my website and share.
Some stores have the name of the shop assistant on the receipt. Learn the ones that do. Always get a receipt when it is available.
Sometimes the outside of the store can be photographed on your moblie.
Look carefully at the store before you leave your car and note outside questions which are asked, such as the cleaniliness of the car park, the advertisement of opening times or the window displays.
Ross
April 10, 2008
Always try to put something new in there. Some additional information not dealt with in the questionnaire. If you are stuck for things to write, just state how you felt about the shop.
sdipietr
April 11, 2008
Always try to grab a business card on your way out.
In some types of shops you can actually get the employee to write a few notes for you on a note pad. After all, normal customers often do this.
As a normal customer I would ask for the employee’s name, and actually write it down myself in front of them on the note or on a brochure.
For promotional activity in-store, always take the time to browse, even if it’s not in the actual scenario. This will provide you with an opportunity to look around and recall posters and advertising which you might need in your report.
Nat
May 6, 2008