Have you ever been the recipient of such breathtaking goodness that it takes your breath away?
I was recently on the phone with a shopper we had to terminate from our company. The shopper upset two of my best staff over a period of three days. She was a good shopper but she just lost it [...]
The last set of grammar tips were quite popular. Here are some others I’m guilty of, especially the first one.
1) Get rid of “that.”
Nine times out of ten, the word “that” can be profitably eliminated from your sentence.
Original: “Here are the key metrics that web analysts measure.”
Better: “Here are the key metrics web analysts measure.”
2) [...]
How do you remember things for Mystery Shops?
Many shoppers struggle to remember everything required for a Mystery Shop. Here are a few tips to remember what you need.
Timings
· Write yourself a draft SMS with key timings and names. Useful when there are many nagging details such as multiple names to remember.
· Look at the [...]
Why do we still buy when Service is Poor?
I recently heard of a fantastic Phone/ Internet bundle offered by Optus in Australia. My current provider (iiNet) is expensive and seems to have been taking advantage of our relationship by not offering anything new.
Before connecting to the new service, I decided to call iiNet to see [...]
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