Extreme Service

I posted this on my client focused blog but is a great story for anyone else interested in customer service.

Most of the Extreme Customer Service stories we read about come from the US.

Here is an example of extreme service in a small regional town in Nowra, about 3 hours south of Sydney. Thanks to Custserv for finding it.

Some examples of extreme service are now clouded in history and it is uncertain as to whether it ever happened: South Western airlines famously picked up a customer that was running on the runway to make his ride, and Nordstrom’s exchanging a used tyre that a customer brought back, are just two such examples.

But this one is real: I was served by Angie at Downtown Motel, in Crown Street; and boy is this girl amazing!

I arrived soon after two other gentlemen, and watched as she greeted one (about 80 years old) with a hearty kiss, then she greeted the other gentlemen with a kiss (about 60 years old)who turns out to be the son of the other gentleman. The welcome was so warm and engaging, I had to ask if she knew them.

You can read the rest of the story on the Inside Retailing website.