I posted this on my client focused blog but is a great story for anyone else interested in customer service.
Most of the Extreme Customer Service stories we read about come from the US.
Here is an example of extreme service in a small regional town in Nowra, about 3 hours south of Sydney. Thanks to [...]
proof that the dog ate my homework
Originally uploaded by IvonneNYC
I asked the staff in my Mystery Shopping business, the top reasons why people do not complete assignments as scheduled.
These probably apply to other vocations as well. Granted these may be real, but the regularity [...]
People chase work life balance in an effort to be happier. When busy, they think it means they are getting further from being happy, followed by stress. Do you know the feeling?
New research shows under people have the same low level of wellbeing as those that are unemployed.
The Australian Unity Wellbeing Index shows [...]
Here’s a tip I learnt about avoiding call centres.
If you are sick of the Dial 4, 1, 2, 7, 8, and hold routine, try this.
If I have a non-urgent query of an organisation I’m dealing with, I go to the their website and type the query into their “Contact Us” page.
For example, if you are [...]
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