The following applies as much to business as to perhaps our relationships, especially with kids, after all, parents are leaders too!
Leaders know that communication is one of their most important jobs. Often I find leaders who know this and yet don’t do it nearly enough. At the heart of this knowledge and skills gap is [...]
Many of you need to write for business rather than pleasure, especially Mystery Shoppers. Here are some tips from Brian Clark about some simple mistakes.
1. Your vs. You’re
This one drives me insane, and it’s become extremely common among bloggers. All it takes to avoid this error is to take a second and think about [...]
Is this perhaps the best website ever?
Turn the sound up. Nothing raunchy. What imagination.
http://producten.hema.nl/
The Why question is all important to everything we do. When we go off track, it’s often because we confuse the aim, and thus never get clear on why. The difference between Joy and Happiness is a case in point. How are they different?
1) Happiness is not transient. Joy emanates from a one-off event which [...]
If you are a mystery shopper and looking for more work, as the owner of one such company I would suggest you try a few simple tricks.
1) Log on at the start of the month because monthly jobs are put on in the first few days.
2) Get it right and you get the [...]
We often lay blame at the hands of the Customer Service Representative for our misfortune. But we are the ones with the problems in those circumstances, and we need to take control.
“They didn’t do this, and they didn’t do that”. Take control, forget blame.
There are two parts, the transaction, and the complaint.
The Transaction
1. [...]
As you will find in this website, it will alter between the how and why. The previous post was about How to Get Better Service, ie how to complain and get your way.
For now I want to give you the first tip on getting properly connected in the world. If you don’t have one, [...]
If you follow Australian news online news, you probably know that the Australian Financial Review locks up most of its online content to paid [...]
Read Full Post | Make a Comment ( None so far )I am so lucky that I get to hang out with the most amazing minds imaginable. The weekend before I started this Blog I was in a small invitation only gathering including:
Seth Godin - One of the worlds most influential marketers (via live satellite feed)
Claude Lewenz - Author of ‘How to Build a Village’ [...]
The reason for this site and post blog is that I want organisations and people to be connected and tooled for the future!
Connected means with themselves as well as others.
The tools are the “how”. They can refer to everything from Internet tools to Ideas, or Ingenious answers to everyday issues.
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